Frequently Asked Questions
Everything you need to know about your sweet treats.
How do you ensure the freshness of the candy?
At Kayy's Kandie, we source our sweets weekly and store them in temperature-controlled environments. Each order is packed in airtight, food-grade packaging to ensure it arrives at your door as fresh as the day it was made.
What is your shipping policy for melting-prone items?
During warmer months, we include insulated liners and cold packs with orders containing chocolate or gummies. We recommend selecting expedited shipping to ensure your treats arrive in perfect condition.
Do you offer options for specific dietary needs?
Yes! We have dedicated sections for sugar-free, gluten-free, and vegan candies. Please check the product descriptions for full ingredient lists and allergen warnings before purchasing.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How long will it take for my order to arrive?
Standard processing takes 1-2 business days. Once shipped, domestic orders typically arrive within 3-5 business days depending on your location and the shipping method selected at checkout.
Do you provide bulk discounts for events or parties?
Absolutely! We offer tiered pricing for large orders, party favors, and corporate gifting. Please reach out via our contact page for a custom quote on bulk quantities.