Returns & Exchanges
Due to the perishable nature of our confectionery products, Kayy's Kandie cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
1
Inspect Your Delivery
Carefully check your candy package upon arrival for any signs of transit damage or missing items.
2
Document Issues
Take clear photos of the damaged product and the shipping label within 48 hours of receiving your order.
3
Contact Support
Email our sweet support team with your order number and photos to initiate a replacement or refund claim.
4
Resolution Processing
Once your claim is reviewed, we will issue a store credit or dispatch a fresh batch of treats to your doorstep.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing